Resolving Patient Complaints PDF
By:Liz Osborne
Published on 2004 by Jones & Bartlett Learning
Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
This Book was ranked at 8 by Google Books for keyword physician practice management reimbursement.
Book ID of Resolving Patient Complaints's Books is BvqO51zl6GEC, Book which was written byLiz Osbornehave ETAG "pBcZLOhjpiM"
Book which was published by Jones & Bartlett Learning since 2004 have ISBNs, ISBN 13 Code is 9780763726225 and ISBN 10 Code is 0763726222
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "233 Pages" is Printed at BOOK under CategoryMedical
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
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